Advisor Governance

• Ongoing role available in Sydney CBD
• Clerk Grade 7/8, Salary pro rata ($101,947 - $112,849), plus employer’s contribution to superannuation and annual leave loading
• Enjoy a 35-hour working week and flexible work options

About us

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the role

The Advisor Governance sits within the Boards and Committees team in the Governance, Risk and Performance business unit. The Boards and Committees team provides secretariat support to several Audit and Risk Committees (ARCs) and governance support to boards and committees that receive renumeration within the Customer Service cluster.

Reporting directly to the Manager Governance (Secretariat), the Advisor Governance is responsible for providing a range of secretariat and board support services including the development of agenda and meeting minutes. A key focus of this role is to be customer focused and engage with business units on simultaneous projects within defined timeframes while meeting daily service delivery priorities.

The role requires communicating with multiple stakeholders in a timely manner, and providing advice on compliance with regulations, policies, and procedures.

About you

The successful applicant is a well-respected professional with strong written and verbal communication skills and stakeholder management. You manage competing priorities while ensuring your work is delivered to a high standard with excellent attention to detail. You understand how to put the customer at the centre of everything and are able to work as a team to achieve deliverables.

Above all, you have a proven track record of getting things done. Prior experience within a Secretariat role is desirable but not essential.

If you are an experienced professional with these attributes, we want to hear from you.

For enquiries regarding this position, please contact Nicole Turner at nicole.turner@customerservice.nsw.gov.au.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 9th January 10am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via nicole.turner@customerservice.nsw.gov.au or 02 9494 8351.